Terms & Conditions

5. Account Access and Ownership

Your ad accounts, Business Manager, Facebook and Instagram pages, Google Business Profile, website, domain, analytics and similar assets belong to you and should stay in your name. We work through the access you grant us, preferably using each platform’s own sharing or partner features rather than your passwords. When the engagement ends, we will stop using these accounts, and you should remove our access. We will not lock you out of, or hold back, assets that belong to you, other than as stated in Section 6 about unpaid dues.

6. Fees and Payment

• Fees are as stated in the proposal or invoice, in Indian Rupees (INR).
• GST and other applicable taxes are charged extra unless clearly stated as included. We issue a tax invoice for each payment where applicable.
• One-time projects: 50% advance before work starts and the balance before final delivery or go-live, unless agreed otherwise.
• Monthly retainers: payable in advance, on or before the due date shown on the invoice.
• Late payments may attract a late fee of 2% per month and may result in work being paused.
• Payment can be made by bank transfer, UPI or other methods we confirm in writing.
• We may hold final files, login handover or published work until all dues are cleared.
• Work outside the agreed scope is quoted separately and starts only after you approve it.

7. Advertising Budgets

Money you spend on ads (Meta, Google or any other platform) is separate from our service fee. Ad spend is paid directly by you to the platform, or collected in advance by us if agreed in writing, and is used only for your campaigns. We will not spend more than the budget you approve. Platform charges and taxes on ad spend, such as GST, are payable by you.

Ad spend already used by the platform is non-refundable by us, because it is charged by the platform and not by us.

8. Refund and Cancellation

Because our work is time-based and starts as soon as a project is accepted, the following policy applies:

• Advance and booking amount: non-refundable once work, research or planning has started.
• Before any work begins: if you cancel in writing before we start, we may refund the amount paid after deducting 10% as administrative cost and any expenses already incurred.
• Completed or delivered work: fees for work already delivered or in progress are non-refundable.
• Monthly retainers: you may cancel with 30 days’ written notice. The current month’s fee is not refundable. No partial-month refunds are given.
• Ad spend, domain, hosting, plugin, theme and other third-party purchases: non-refundable.
• Our error: if we fail to deliver the agreed scope because of our own fault, we will first try to correct it free of charge within a reasonable time. If we still cannot, a proportionate refund for the undelivered part may be considered.
• Refund requests must be sent in writing to hello@visionview360.com. Approved refunds are processed within 7 to 10 working days to the original payment method.

9. No Guarantee of Results

Digital marketing depends on many factors outside our control, such as search engine algorithms, platform policy changes, competition, your pricing, product quality, how quickly you respond to enquiries, and market conditions.

• We do not guarantee any specific ranking, traffic, number of leads, sales, followers, return on ad spend or revenue.
• Any timeline, estimate or example we share is an expectation, not a promise.
• Ads may be rejected, and ad accounts, pages or listings may be restricted or suspended, by the platform. We are not liable for such decisions, but we will help with appeals where possible.